At Malini's Closet, we honor the enduring tradition of craftsmanship, ensuring every stitch is intentional and every piece is perfect. Our commitment to you is simple: **authentic artistry delivered with professional efficiency and modern speed.**
1. Order Cancellation Procedure
You can request to cancel a pending order. Your ability to cancel depends on the item's status, as our production begins quickly.
To initiate a cancellation, please follow these steps:
Go to the Account dropdown menu in the navigation bar.
Select My Orders.
Navigate to the Pending Orders tab.
Identify the order, click the three dots
on the right side, and then click the Cancel Order button.
This invokes a Request for Cancellation, which we will review within (0 to 24 hrs, may take upto 2 working days if opted for customizations):
Order Type
Verdict
Standard Item (No Customizations)
Cancellation is **automatically accepted**, and a full refund will be processed promptly.
Customized Item
Cancellation is **reviewed**. We check the item's current production state. If work has not started, the cancellation is accepted. If processing has begun (e.g., fabric cut, handwork started), the request will be **rejected**.
You will receive an email notification regarding the final decision on your request.
2. Custom & Personalized Order Policy (Final Sale)
Due to the labor and resources dedicated to bespoke items, **customized and personalized orders are FINAL SALE** and are **not eligible for return, exchange, or refund.**
This strict policy applies to:
Any item where the customer has opted for **customizations** (e.g., changes to embroidery, fabric, or design).
Any item for which the customer has provided **personal measurements** or specific fit preferences.
This final sale status remains even if the item is **in processing** or has already been **delivered**.
We encourage you to review all specifications and measurements carefully before finalizing any custom order.
3. Standard Returns & Refunds
For any non-custom item, you may request a return or exchange **within 14 days** of the delivery date.
Eligibility for Return (Standard Items)
To be eligible, the item must be:
Original Condition: Unused, unwashed, unworn, and in the same condition that you received it.
Tags Attached: All original tags and labels must be attached.
Proof of Purchase: Include a copy of the receipt or proof of purchase.
Important Note on Handcrafted Goods: Minor variations in color, texture, or pattern are inherent to the artisan process and are **not considered defects**. Returns based purely on these unique qualities will be processed as standard returns.
How to Initiate a Standard Return
Request Email us at ** support.maliniscloset.com ** with the subject: "Return Request - [Your Order Number]".
Authorization We will provide a **Return Merchandise Authorization (RMA)** number and shipping instructions upon approval.
Ship Customers are responsible for the **return shipping costs**. We recommend using a trackable, insured shipping service, as we are not responsible for lost or damaged returns.
4. Refunds & Processing
Inspection and Timeline
Once we receive the returned item, it will be inspected. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment **within 7-10 business days**. Original shipping charges are non-refundable.
Damaged or Defective Items
If an item arrives damaged or you receive the wrong product, please contact us immediately (within 48 hours of delivery). We will arrange a prompt replacement or full refund, covering all associated shipping costs.